Whenever there is a conflict in our family, we like to talk it through. Lately, Dani started using a new approach. At the beginning of the conversation, he will ask: ”Matteo, what happened according to you?” Matteo will then explain how things happened from his point of view and how he felt. We might need to ask additional questions to fully understand how he experienced the situation. Dani then tells Matteo how things were for him. We’ve noticed this approach creates a lot of empathy from the both of them for each other, and it facilitates moving the conversation towards a resolution.⁠

Then the most impressive thing happened. Matteo initiated a conversation after a conflict, and he asked Dani: ”Dani, what happened according to you?”. I was so impressed with him.⁠